Billing Frequently Asked Questions

Why am I receiving more than one bill for the same procedure?
There are a number of separate charges associated with your procedure. You MAY receive charges from several companies.

  • Santa Cruz Endoscopy Center – facility fee for your procedure.
  • Your Gastroenterologist’s office – his/her fee for performing your procedure.
  • Pathology – services for tissue specimens removed during your procedure requiring further examination.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, MasterCard, Discover, and American Express.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Are we able to set up a payment plan?
We can set up a plan for you to pay your deductible in three payments, each due monthly. Please call the Billing Office to set this up at 972-421-4838.

What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 60 days of your procedure.

We will submit insurance claims for you. We may request that your deductible and copay amounts are paid on or before your date of surgery. You will receive a call from our Billing Office regarding the amount to pay.

If you anticipate difficulty in paying your bill within the 60 day period please let us know immediately.